Common’s Resident Services Coordinators make it their mission to create a positive experience for Common residents on a day to day basis — so needless to say, it’s a pretty essential role. But what does it mean to actually walk the walk, and how is working as an RSC at Common different from working anywhere else? We caught up with Fabiola, a Resident Services Coordinator at Common at National Landing, to learn more about her career.
Can you describe your day-to-day role at Common?
As an RCM at Common National Landing, my days start with checking my calendar for any scheduled meetings or arranged appointments set with members. My role keeps me very busy and any occurrence can offset the day but keeping track with my calendar assists me greatly with attending the scheduled meetings or rescheduling them.
Next, I check in with my team with a friendly good morning text/Slack message. During that time, I catch up on any call-outs or emergencies that need immediate attention. I then check my emails and complete assigned tasks for the day. Ending my days by checking in with my team and manager throughout the day.
What was your first week at Common like?
My first week with Common was very different and not like any other first day with a new company. I am used to seeing individuals dressed in office attire, behind a desk with a somewhat friendly demeanor, a somewhat mundane kind of atmosphere with a dying relief for a lunch break and clocking out for home. With a feeling similar to a culture shock, I was surprised to see co-workers at ease, very casual and chill. I could immediately sense horrible office-related issues I’ve experienced with other companies would NOT be an issue with Common. And that was an extremely big deal for me.
How has your role changed since you started?
With guidance, great direction from management, and wanting to be better for the members I serve, I feel my role has evolved to a more reachable and well-knowledgeable RCM. I always start with a ‘Yes’ and if that would not fit into the scenario, I always find reasonable solutions and provide accurate information and helpful suggestions.
What’s one thing you’ve learned in your current role that you didn’t know before you started at Common?
I have learned that Common is an ever-changing company with innovative ways and solutions for fellow employees, vendors, and those we serve.
What’s your favorite part about working at Common?
It is hard to pinpoint just one favorite thing I like about working for Common but I would say my co-workers.
One of my favorite hobbies includes cooking meals for friends and family.
Anywhere I can experience all four seasons!
What did you want to be when you grew up?
When I was young, I always knew I wanted to help people. The profession would change over the years but always knew it had to be in the service of providing care and assistance.
Interested in working at Common? We’re hiring in cities across the country! Check out our Careers page to learn more about our team, our values, and our open roles.